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Main Specifications
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Product Description
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Premier - technical support - for SCO current release - 5 incidents
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Service & Support
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Technical support
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Service Included
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Consulting
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Full Contract Period
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5 incidents
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Response Time
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4 hours
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Software Title
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SCO current release
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General
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Type
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Technical support
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Service Included
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Consulting
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Full Contract Period
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5 incidents
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Response Time
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4 hours
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Software
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Software Title
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SCO current release
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Details
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Service & Support
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Phone consulting - 1 year - response time: 4 hours - 5 incidents / 3 contacts ¦ E-mail consulting - 1 year - response time: 4 hours - 5 incidents / 3 contacts ¦ New releases update - 1 year ¦ Web knowledge base access - 1 year ¦ Fax-on-demand - 1 year - response time: 4 hours - 5 incidents / 3 contacts
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