Technical support - emergency phone consulting (for 2 sockets) - 1 year - 24x7 - response time: 2 h
| Main Specifications | |
|---|---|
| Product Description | IBM ServicePac Remote Technical Support for System x with Remote Technical Support for VMware Acceleration Kits - technical support - 1 year |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | 2 sockets |
| General | |
| Service Included | Emergency phone consulting |
| Full Contract Period | 1 year |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Covered Configurations | 2 sockets |
| Details | |
| Service & Support | Technical support - emergency phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - phone consulting - 1 year - response time: 2 h - availability: 9 hours a day / Monday-Friday - severity level 2/3/4 |