Technical support (renewal) - for NetMotion Mobility - ESD - phone consulting - 2 years - 24x7 - response time: 1 h
| Main Specifications | |
|---|---|
| Product Description | NetMotion Premium - technical support (renewal) - for NetMotion Mobility - 2 years |
| Service & Support | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 2 years |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | NetMotion Mobility |
| Licensing Details | ESD |
| General | |
| Type | Technical support (renewal) |
| Service Included | Phone consulting |
| Full Contract Period | 2 years |
| Response Time | 1 hour |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | NetMotion Mobility |
| Installation Type | Locally installed |
| Licensing Details | ESD |
| Details | |
| Service & Support | Phone consulting - 2 years - response time: live call transfer - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Phone consulting - 2 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Phone consulting - 2 years - response time: 8 hours - availability: 17 hours a day (12:00 AM - 5:00 PM) / Monday-Friday - severity level 3 ¦ Phone consulting - 2 years - response time: 30 business days - availability: 17 hours a day (12:00 AM - 5:00 PM) / Monday-Sunday - severity level 4 ¦ E-mail consulting - 2 years ¦ Web support - 2 years ¦ Minor upgrades - 2 years ¦ Major upgrades - 2 years ¦ Web knowledge base access - 2 years |