Technical support - for StorageCraft ShadowXafe Virtual - competitive upgrade license - 1 socket - emergency phone consulting - 3 years - 24x7 - response time: 2 h
| Main Specifications | |
|---|---|
| Product Description | StorageCraft Premium Support - technical support - for StorageCraft ShadowXafe Virtual - 3 years |
| Service & Support | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 3 years |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software Title | StorageCraft ShadowXafe Virtual |
| License Type | Competitive upgrade license |
| License Qty | 1 socket |
| General | |
| Type | Technical support |
| Service Included | Emergency phone consulting |
| Full Contract Period | 3 years |
| Response Time | 2 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Software | |
| Software Title | StorageCraft ShadowXafe Virtual |
| Installation Type | Locally installed |
| License Type | Competitive upgrade license |
| License Qty | 1 socket |
| Details | |
| Service & Support | Emergency phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ Phone consulting - 3 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity high ¦ Phone consulting - 3 years - response time: 6 hours - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Phone consulting - 3 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity low ¦ Emergency e-mail consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday ¦ E-mail consulting - 3 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity high ¦ E-mail consulting - 3 years - response time: 6 hours - availability: 24 hours a day / Monday-Sunday - severity medium ¦ E-mail consulting - 3 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity low ¦ Web support - 3 years ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years |