Technical support (renewal) - for StorageCraft ShadowProtect SPX (Windows - Virtual Server) - 3 virtual machines - emergency phone consulting - 3 years - 12x5 - response time: 2 business hours - United States
| Main Specifications | |
|---|---|
| Product Description | StorageCraft Software Maintenance - technical support (renewal) - for StorageCraft ShadowProtect SPX (Windows - Virtual Server) - 3 years |
| Service & Support | Technical support (renewal) |
| Service Included | Emergency phone consulting |
| Full Contract Period | 3 years |
| Response Time | 2 business hours |
| Service Availability | 12 hours a day / 5 days a week |
| Localization | United States |
| Software Title | StorageCraft ShadowProtect SPX (Windows - Virtual Server) |
| License Qty | 3 virtual machines |
| General | |
| Type | Technical support (renewal) |
| Service Included | Emergency phone consulting |
| Full Contract Period | 3 years |
| Response Time | 2 business hours |
| Service Availability | 12 hours a day / 5 days a week |
| Localization | United States |
| Software | |
| Software Title | StorageCraft ShadowProtect SPX (Windows - Virtual Server) |
| Installation Type | Locally installed |
| License Qty | 3 virtual machines |
| Details | |
| Service & Support | Emergency phone consulting - 3 years - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday ¦ Phone consulting - 3 years - response time: 1 business day - severity high ¦ Phone consulting - 3 years - response time: 2 business days - severity medium ¦ Phone consulting - 3 years - response time: 2 business days - severity low ¦ Emergency e-mail consulting - 3 years - response time: 2 hours - availability: 12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday ¦ E-mail consulting - 3 years - response time: 1 business day - severity high ¦ E-mail consulting - 3 years - response time: 2 business days - severity medium ¦ E-mail consulting - 3 years - response time: 2 business days - severity low ¦ Web support - 3 years ¦ Web knowledge base access - 3 years ¦ New releases update - 3 years |