Extended service agreement - advance parts replacement - 1 year - shipment - 24x7 - response time: NBD - Citrix Enterprise License Program (ELA) (Level 2)
| Main Specifications | |
|---|---|
| Product Description | Citrix Appliance Maintenance Gold - extended service agreement - 1 year - shipment |
| Type | Extended service agreement |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Citrix Enterprise License Program (ELA) (Level 2) |
| General | |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Citrix Enterprise License Program (ELA) (Level 2) |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Technical support - web support - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 2 ¦ Technical support - web support - 1 year - response time: 24 h - availability: 24 hours a day / Monday-Sunday - severity level 3 ¦ Technical support - web support - 1 year - response time: 5 days - availability: 24 hours a day / Monday-Sunday - severity level 4 ¦ Product info support - web knowledge base access - 1 year ¦ New releases update - 1 year |