Extended service agreement (renewal) - advance parts replacement - 3 years - shipment - 24x7 - response time: 4 h - prepaid - for Palo Alto Networks PA-5450
| Main Specifications | |
|---|---|
| Product Description | Palo Alto Networks Platinum Support (4 Hour) - extended service agreement (renewal) - 3 years - shipment |
| Type | Extended service agreement (renewal) |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Prepaid |
| Designed For | Palo Alto Networks PA-5450 |
| General | |
| Service Included | Advance parts replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Pricing Type | Prepaid |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 3 years - shipment - response time: 4 h - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity critical ¦ Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity high ¦ Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity medium ¦ Technical support - phone consulting - 3 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity low ¦ Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web knowledge base access - 3 years ¦ New releases update - 3 years |
| Compatibility Information | |
| Designed For | Palo Alto Networks PA-5450 |