Extended service agreement - advance hardware replacement - 1 year - shipment - 24x7 - response time: 4 h - for P/N: AP4000-IL
| Main Specifications | |
|---|---|
| Product Description | Extreme Networks ExtremeWorks Premier - extended service agreement - 1 year - shipment |
| Type | Extended service agreement |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Designed For | P/N: AP4000-IL |
| General | |
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | 4 hours |
| Service Availability | 24 hours a day / 7 days a week |
| Details | |
| Service & Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time: 4 h (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - priority 1 ¦ Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - priority 2 ¦ Technical support - phone consulting - 1 year - response time: 8 h - availability: 24 hours a day / Monday-Sunday - priority 3 ¦ Technical support - phone consulting - 1 year - response time: immediate acknowledgment - availability: 24 hours a day / Monday-Sunday - priority 4 ¦ Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Training - 1 year - 4 incidents per year ¦ New releases update - 1 year |
| Compatibility Information | |
| Designed For | P/N: AP4000-IL |