Extended service agreement - parts and labor - 3 years - for Palo Alto Networks PA-3220
| Main Specifications | |
|---|---|
| Product Description | Palo Alto Networks Standard Support - extended service agreement - 3 years |
| Type | Extended service agreement |
| Service Included | Parts and labor |
| Full Contract Period | 3 years |
| Designed For | Palo Alto Networks PA-3220 |
| General | |
| Service Included | Parts and labor |
| Full Contract Period | 3 years |
| Details | |
| Service & Support | Extended service agreement - parts and labor - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 business hour - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity level 1 ¦ Technical support - phone consulting - 3 years - response time: 2 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity level 2 ¦ Technical support - phone consulting - 3 years - response time: 4 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity level 3 ¦ Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity level 4 ¦ Technical support - e-mail consulting - 3 years - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday ¦ Technical support - web support - 3 years ¦ Technical support - web knowledge base access - 3 years ¦ New releases update - 3 years |
| Compatibility Information | |
| Designed For | Palo Alto Networks PA-3220 |